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We cannot reveal sensitive information but we can give a brief explanation of what is going on. From what we have seen over the last few days Spotify has done a huge ban wave where even artists who didn't do any marketing activities got their content removed. Our plays are sourced through a variety of big sources and are coming from real users. In this case we will happily investigate what has been delivered to you already and what has not been delivered yet. The remainder if any would be calculated and refunded to you or you can re-upload the content and we will be happy to deliver any missing remaining plays. We would like to assure you that we are working non stop to improve our services and system. smm panel